FAQs

COST

allatum jewelry is community-centered and intentional about navigating outside of the capitalistic mentality to make pieces that are affordable and accessible and not just for those who are financially comfortable. the cost is based on the amount of material used, the cost of the materials, and the hours spend on the piece. the more intricate the design and the longer the time spent, the higher the cost. through the website, pieces are sold at a fixed price. sliding scale is used for sales and custom inquiries made through instagram or in-person. if interested in sliding scale payment, please reach out via direct message on instagram at @allatumjewelry or via email at allatumjewelry@gmail.com. 


RETURN POLICY

all sales are final. if for any reason you receive your item and it is damaged you can contact us at allatumjewelry@gmail.com and we will gladly help resolve the issue.


SHIPPING

orders may take up to 5-10 days for shipping and processing, as each piece is made to order. 


JEWELRY CARE

all jewelry is handmade and fragile, please handle with love and care, as the pieces can break. any metal on the jewelry can tarnish over time so avoid contact with liquids and moisture. remove when in water, during physical activity, and before going to bed. clean the pieces after use with a soft dry cloth.